As of 6 February, 2010, I have been without my iPhone. It’s been
unbelievably difficult for me, as a web developer and geek, to
properly function without it. You do not realise how reliant
everyone is upon technology until you lose it. Unsurprisingly it is
really quite hard going from having the whole internet at your
call and fingertips, to going to a big, archaic pre-iPhone piece
of rubbish. If this experience taught me one thing though, I am
very dependent on technology, simply just to wile away the time;
even sat in bed, my iPhone was a major part of me seeing what
revelations the web had in store.
Do I need an iPhone?
Of course I don’t, but I do have one, and that’s what I’m used to. However, after a few days I kind of got used to, and almost enjoyed (almost) not being connected to the internet, the internet that I spend 8+ hours a day sat connected to.
The problem
Sure, the first few days were okay. And I had bought into a policy whereby the damaged item is replaced in 48 hours. I rang up and was told the it would in fact take 10–12 days. It took 30. Anyone who owns an iPhone surely knows that that just isn’t easy.
The insurers name? Read the opening paragraph again, closely ;) Shh…
Anyway, anyone following me on Twitter will know that this whole farce has really wound me up, with error after error on the insurers part. You will also know that I have refused to name them. This was for the sake of professionalism, while ever they were messing around, and I was keeping it amicable, they were 100% in the wrong, nothing could come back to me, nor could my actions influence theirs (i.e. me being rude making them even slower etc.). It didn’t really work to my advantage, but still, better that than be a rude shouty b*stard to them, eh?
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Monday, March 8th, 2010 in Personal.
Carl said on 24 March, 2010 at 5:05 pm
If they’ve violated the terms of your contract you may well be entitled to some form of compensation. I would have thought that you should be entitled to 30 days worth of insurance due to the fact that you had nothing tangible to insure during that period. On top of this you could probably claim back a percentage of your mobile phone bill (as you paid for a service that you did not use) and expect reasonable compensation for expenditure on communications during this period (not to mention the fact that you could factor in loss of earnings due to your vocation’s reliance on communication from clients).